Georgia Crisis & Access Line: (800) 715-4225
Georgia offers a statewide toll-free call center for individuals to access services. The call center operates 24/7 and has the capacity to screen and assess callers for intensity of service response.
Individuals determined to be in immediate danger are “warm transferred” to the local 911 service in the area where the individual is located. Call center staff do not leave the call until they have confirmation that 911 responders are on site with the caller.
For individuals with less intense needs, the call center staffs are able to offer individuals choice of providers and to schedule appointments for services. Individuals are able to specify the distance they are willing to travel and the call center identifies service providers within that proximity to the individual’s zip code location.
Behavioral Health Crisis Center/Crisis Stabilization Unit (BHCC/CSU)
A BHCC provides community-based, 24/7 walk-in access to psychiatric assessment, intervention, and counseling for individuals experiencing a crisis, substantial and overwhelming stress, or a change in behavior that severely impairs functioning or causes increased personal distress. Services are designed to prevent ER visits or psychiatric inpatient hospitalization, and include temporary observation; mobilization of natural supports; and linkage to other appropriate levels of care or other services needed to effectively support the individual. A CSU provides short-term psychiatric treatment and stabilization in a community setting, but is not
accessible on a 24/7 walk-in basis.
Disaster Mental Health Services
DBHDD promotes and provides continuity of care to individuals receiving services and crisis counseling to the general population during and following disasters. Go to www.georgiadisaster.info for information on how you can prepare.
Crisis Respite Apartments
Serve individuals in the community who are in need of temporary housing with limited support. CRA bridge the gap for individuals transitioning from jail/prison or who are ready for discharge from a psychiatric inpatient setting but their residential placement is not ready. Individuals are supported and encouraged to maintain independence, i.e., appointment scheduling, daily living skills of cooking, cleaning, menu planning, social skills, and interpersonal skills. CRA services are time limited with a maximum stay of 60 days.
Mobile Crisis Response Services
24/7 mobile response provides immediate on-site crisis management through assessment, de-escalation, consultation and referral with post-crisis follow-up to assure linkage with recommended services. These services may be accessed by calling the toll-free Georgia Crisis & Access Line at 1-800-715-4225.