PIMS Frequently Asked Questions

  • Does the CPR and First Aid training must be a face to face training experience for Behavioral Health Providers? We utilize an on-line training for the knowledge testing for CPR and First Aid with an in-person skills session. Is this acceptable?

    Yes, this is acceptable. This information is in Part II, Section II: Staffing Requirements of the most current Provider Manual for Community Behavioral Health Providers, you will find the required training(s) listed for all provider staff. Please note that DBHDD accepts CPR training through the American Heart Association, the Health and Safety Institute or the American Red Cross. These CPR trainings, regardless of level, includes both written and hands-on competency training

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  • We have clinical staff who serve in the roles of Certified Substance Abuse Counselor (CSAC), Certified Addition Counselor (CAC), and Certified Alcohol and Drug Counselor (CADC). In order to receive reimbursement, should the staff be credentialed?

    Located in the DBHDD policy Professional Licensing or Certification Requirement and the Reporting of Practice Act Violations, 4-101, it states “It is the responsibility of the employing or contracting agency to verify the validity of the person's license or certification prior to employment and at least annually thereafter”. It’s important to note, staff certification is applicable to the specific service being provided and can impact reimbursement. To assist in determining these required certifications, please refer to the most current Provider Manual for Community Behavioral Health Providers. Please review the “Approved Behavioral Health Practitioners" table. This table outlines the requirements of the approved behavioral health practitioners. Each professional title is followed by License/Certification Requirements, Supervision Requirements, and the applicable Georgia code.

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  • Would a CLS provider be required to comply with this policy, maintain the Money Management Tool and Day to Day Living Expenses Agreement?

     Under the definition of DD Residential Services in DBHDD policy Management-Supervision-Safeguarding of Possessions, Valuables, Personal Funds and Day-To-Day Living Expenses in Developmental Disability Residential Services, 02-702, it states “DD residential services also include individuals who receive Community Living Support Services in their own home.” Under these circumstances, Community Residential Alternative (CRA) providers managing and safeguarding individuals ''personal funds", living in Community Living Arrangements (CLA), Personal Care Home (PCH) or Host Home (HH) setting and some Community Living Supports (CLS) providers supporting individuals living in their own homes acting as a representative payee for their Social Security benefits, supporting individuals managing rent, utilities, and personal spending funds, the policy would apply. 

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  • How long do we keep the record of an individual who dies? Also, for our adult day program, how long do we keep records of community outings documentation?

    The requirement to keep the records of a deceased individual and documentation of community outings for the adult day program are subject to the standards as outlined in the Comprehensive Supports Waiver Program and New options Waiver Program – Part II manual located on the Georgia Medicaid Management Information System (GAMMIS) website. Please review Chapter 1100, Section 1102, item H. These standards are inclusive of the records of deceased individuals and documentation of community outings.

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  • How do I access the Relias Learning Management System? How can I reactivate my password?

    Relias can be accessed directly from the DBHDD website, by selecting the “For Providers” tab, then clicking on the “Training” link that appears in the drop-down menu. The link for Relias is listed under “Other Training Resources” and is called DBHDD University for Providers. You can also access it directly by clicking here.

    For assistance in gaining access to the site or reactivating a password, contact relias.admin@dbhdd.ga.gov.

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  • I’m having trouble accessing IDD Connects, who should I contact for assistance?

    Please contact the ASO IDD Command Center at 855-606-2725 or log an inquiry within the Provider Connects Portal.

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  • Where can a provider obtain information regarding upcoming trainings for Adult Needs and Strengths Assessment (ANSA) and Child and Adolescent Needs and Strengths Assessment (CANS), ANSA/CANS Train the Trainers and the General Users Training?

    These trainings are now only offered through the Praed Foundation.  To access the CANS training, click here  To access the ANSA training, click here.

    Free coupon codes for DBHDD Employees and Contracted Provider Agency Staff to access the online training modules and tests on the Praed Foundation website are NOT currently available. If you would like to purchase your own access code OR your agency is interested in making a group purchase, email Michelle Fernando mfernando@chapinhall.org at Praed Foundation and provide her with the following information:

    • Jurisdiction (Georgia)
    • Agency name
    • Method of payment (check or credit card)
    • Number of codes needed
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  • What are all the qualifications and requirements to be registered as a Developmental Disability Professional (DDP)? Where can I find the required training for a DDP?

    The qualifications and requirements are outlined in the most current Provider Manual for Community Developmental Disability Providers. Please review item G. PROFESSIONAL DESIGNATIONS, in Part II, Section 1. The required training for a DDP can be found there as well. 

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  • Is it accurate that an individual can have only one goal on their Individualized Service Plan (ISP) despite the number of assigned providers and services?

    In the person-centered planning approach, it is important that the individual's goals/objectives are no longer developed according to the services he/she receives but are focused on the individual's hopes and dreams for the future. The number of goals is based on the individual and planning team decisions. This is addressed in DBHDD policy The Service Planning Process and Individual Service Plan Development, 02-438

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  • How do we contact the Georgia Collaborative Administrative Services Organization (ASO)?

    Please review the appropriate email addresses below to contact the Georgia Collaborative ASO:

    • GAEnrollment@beaconhealthoptions.com: This is for document submission only. Agencies can submit Applications, Change of Information forms, Medicaid Reactivations/Deactivations forms, Licenses, Insurances, and Staff Update forms to this email address.
    • GACollaborative@beaconhealthoptions.com: Send any questions pertaining to credentialing or the enrollment process (Letter of Intent, New Applications, Existing Provider Applications) to this email address. Documents are not accepted at this email address.  Please include the associated tracking number, if applicable, in the subject line of the email.
    • GACollaborativePR@beaconhealthoptions.com:  This is for any questions related to authorizations, trainings, etc. You can also submit denied authorization spreadsheets to this email address.
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  • How do I reactivate my Medicaid Provider Number?

    In order to reactivate a Medicaid Provider Number, you must complete the “GA Medicaid Reactivation Request Form” located on the Georgia Collaborative ASO website.  This form cannot be handwritten, it must be typed.  Once you have completed the form, please submit it to the Georgia Collaborative ASO.  DO NOT SEND THE COMPLETED FORM TO HP ENTERPRISE SERVICES, as the form states.  The form can be emailed to GAEnrollment@beaconhealthoptions.com or mailed via the postal service to:

    GA Collaborative Enrollment
    P.O. Box 56324
    Atlanta, GA  30343

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  • How do I notify DBHDD and/or Medicaid of a change in information concerning our agency?

    To notify DBHDD or Medicaid of a change of information, you are required to complete the “Change of Information” form located at the Georgia Collaborative ASO website: Please complete the form as instructed and follow the submission guidelines that are provided on the form.  It’s important to note that no handwritten forms will be accepted, it must be typed.  There is no need to notify Medicaid of the change as the Georgia Collaborative ASO will do so on your behalf.

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  • What is the process for updating a change in staffing at our agency?

    To update a change in staffing at your agency, you are required to complete the “Staff Update Form” located at the Georgia Collaborative ASO website.  Please complete the form as instructed and follow the submission guidelines that are provided on the form.  It’s important to note that no handwritten forms will be accepted, it must be typed.

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  • How do I update our service location?

    To update your service location, you are required to complete the “Change of Information” form, located at the Georgia Collaborative ASO website  Please complete the form as instructed and follow the submission guidelines that are provided on the form.  It’s important to note that no handwritten forms will be accepted, it must be typed.

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  • How can we add a service to our existing array of services?

    In order to add a service, you will need to complete the “BH Agency Existing Provider Application” or the “IDD Agency Existing Provider Application”/”IDD Individual Existing Provider Application”, as appropriate, located at the Georgia Collaborative ASO website. Please complete the form as instructed and follow the submission guidelines that are provided on the form.  It’s important to note that no handwritten forms will be accepted, it must be typed.

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