PIMS Frequently Asked Questions

  • Does the CPR and First Aid training must be a face to face training experience for Behavioral Health Providers? We utilize an on-line training for the knowledge testing for CPR and First Aid with an in-person skills session. Is this acceptable?

    Yes, this is acceptable. This information is in Part II, Section II: Staffing Requirements of the most current Provider Manual for Community Behavioral Health Providers, you will find the required training(s) listed for all provider staff. Please note that DBHDD accepts CPR training through the American Heart Association, the Health and Safety Institute or the American Red Cross. These CPR trainings, regardless of level, includes both written and hands-on competency training

  • How long can an employee retain the Supervisee/Trainee designation?

    This information can be found in the Provider Manual for Community Behavioral Health Providers. A Supervisee/Trainee (S/T) is only able to hold that designation no longer than 108 months or for a period as may be specified by the Georgia Composite Board of Professional Counselors, Social Workers, and Marriage and Family Therapists for the specific professional type, whichever is shorter. 

  • Will DBHDD accept DCH background checks in lieu of DBHDD background checks for applicable positions?

    DBHDD and DCH worked together to reduce unnecessary duplication between agencies related to background checks. DBHDD policy Criminal History Record Check for DBHDD Network Provider Applicants, 04-104 provides guidance for the allowable exceptions regarding the DCH Criminal History Record Check for applicants seeking employment with both behavioral health and intellectual/developmental disability providers.

  • How do I access the Relias Learning Management System? How can I reactivate my password?

    Relias can be accessed directly from the DBHDD website, by selecting the “For Providers” tab, then clicking on the “Training” link that appears in the drop-down menu.  Under “Other Training Resources” please click the link for DBHDD University for Providers.  You can access Relias from the DBHDD University for Providers website.

    For assistance in gaining access to the site or reactivating a password, contact [email protected]

  • My IDD Connects account is locked. Who should I contact to have it unlocked?

    Please contact either Carelon Customer Service at 855-606-2725 or the Carelon EDI Helpdesk at 888-247-9311 to request your IDD Connects account be unlocked.  Once your account is unlocked, Carelon will send an email which will prompt you to reset your password. 

    Important Tip:  IDD Connects passwords have to be reset every 90 days. You should receive an email prompt notifying you from “NoReplyDBHDD” when it is time to do so.  If you are not receiving these password reset email notifications, verify with Carelon the email which is listed as the email contact in IDD Connects.  Also, please check your spam or junk folders for these notifications as well.

  • What are all the qualifications and requirements to be registered as a Developmental Disability Professional (DDP)? Where can I find the required training for a DDP?

    The qualifications and requirements are outlined in the most current Provider Manual for Community Developmental Disability Providers. Please review item G. PROFESSIONAL DESIGNATIONS, in Part II, Section 1. The required training for a DDP can be found there as well. 

  • How do we contact the Georgia Collaborative Administrative Services Organization (ASO)?

    Please review the appropriate email addresses below to contact the Georgia Collaborative ASO:

    • GAEnrollment@carelon.com: This is for document submission only. Agencies can submit Applications, Change of Information forms, Medicaid Reactivations/Deactivations forms, Licenses, Insurances, and Staff Update forms to this email address.
    • GACollaborative@carelon.com: Send any questions pertaining to credentialing or the enrollment process (Letter of Intent, New Applications, Existing Provider Applications) to this email address. Documents are not accepted at this email address.  Please include the associated tracking number, if applicable, in the subject line of the email.
    • GACollaborativePR@carelon.com:  This is for any questions related to authorizations, trainings, etc. You can also submit denied authorization spreadsheets to this email address.
  • How do I reactivate my Medicaid Provider Number?

    In order to reactivate a Medicaid Provider Number, you must complete the “GA Medicaid Reactivation Request Form” located on the Georgia Collaborative ASO website.  This form cannot be handwritten, it must be typed.  Once you have completed the form, please submit it to the Georgia Collaborative ASO.  DO NOT SEND THE COMPLETED FORM TO HP ENTERPRISE SERVICES, as the form states.  The form can be emailed to GAEnrollment@carelon.com or mailed via the postal service to:

    GA Collaborative Enrollment
    P.O. Box 56324
    Atlanta, GA  30343

  • How do I notify DBHDD and/or Medicaid of a change in information concerning our agency?

    To notify DBHDD or Medicaid of a change of information, you are required to complete the “Change of Information” form located at the Georgia Collaborative ASO website: Please complete the form as instructed and follow the submission guidelines that are provided on the form.  It’s important to note that no handwritten forms will be accepted, it must be typed.  There is no need to notify Medicaid of the change as the Georgia Collaborative ASO will do so on your behalf.

  • What is the process for updating a change in staffing at our agency?

    To update a change in staffing at your agency, you are required to complete the “Staff Update Form” located at the Georgia Collaborative ASO website.  Please complete the form as instructed and follow the submission guidelines that are provided on the form.  It’s important to note that no handwritten forms will be accepted, it must be typed.

  • How do I update our service location?

    To update your service location, you are required to complete the “Change of Information” form, located at the Georgia Collaborative ASO website.    Please complete the form as instructed and follow the submission guidelines that are provided on the form.  It’s important to note that no handwritten forms will be accepted, it must be typed.

  • How can we add a service to our existing array of services?

    In order to add a service, you will need to complete the “BH Agency Existing Provider Application” or the “IDD Agency Existing Provider Application”/”IDD Individual Existing Provider Application”, as appropriate, located at the Georgia Collaborative ASO website. Please complete the form as instructed and follow the submission guidelines that are provided on the form.  It’s important to note that no handwritten forms will be accepted, it must be typed.

  • When completing the criminal history record check requirement for new employees, their Fieldprint registration states “under review with DBHDD”. What are the next steps?

    Please review the DBHDD policy Criminal History Record Check for DBHDD Network Provider Applicants, 04-104 for the next steps.  After an applicant has registered with Fieldprint, all DBHDD network providers must submit the Attachment E: Applicant Registration Form from the above policy to [email protected] for review.  After the registration has been approved by DBHDD, the applicant will receive an email from Fieldprint informing them of the approval.  They will then be able to schedule a fingerprint appointment through Fieldprint to complete the background check process.  Important note: the applicant should take the appointment number and their photo ID to the fingerprint site at the scheduled date and time.