Georgia's Quality Improvement System

Quality Infrastructure

Much of the information related to the structure and governance of quality improvement at DBHDD can be found in the Download this pdf file. FY 2023 Community Quality Improvement Plan . This plan outlines the roles and responsibilities of the Office of Quality Improvement as well as the Executive, Behavioral Health and Intellectual/Developmental Disabilities Quality Councils.


The Office of Quality Improvement partners to develop, implement, and measure quality improvement initiatives. In all cases, OQI aims to ensure that initiatives are aligned with the goals and priorities of DBHDD, informed by best practices and peer-reviewed information, and guided by established quality improvement techniques and principles. The Quality Improvement process is deployed and distributed throughout the organization, with the Office of Quality Improvement (OQI) serving as a hub for many QI projects, the QI plan, and overall QI process. The OQI is organized as a separate office under the leadership of the Director, Division of Performance Management and Quality Improvement (PMQI). Programmatic Divisions of BH and IDD partner with the Office of Quality Improvement to set direction, provide resources, and implement initiatives though targeted councils.

Contact Information


Director, Office of Quality Improvement Virginia B. Sizemore, MBA


Manager, Behavioral Health Team Peter R. Baker, Lean Six Sigma Green Belt


Manager, Developmental Disabilities Team Krystal F. Hershberger, MPA, MBA, CPH

Our Partnership with the Georgia Collaborative ASO

The Georgia Collaborative Administrative Services Organization (ASO) is an external partner of DBHDD. It is comprised of three partner companies: The Georgia Crisis and Access Line (GCAL), Beacon Health Options (Beacon), and Delmarva Foundation. Among the many services the ASO provides on behalf of DBHDD are quality improvement services. This important function provides on-site review of providers and subsequent quality improvement activities at both the system and provider level. Under the direction of the DBHDD Office of Quality Improvement, the ASO is charged with: 

  • Assessing and reviewing services rendered to individuals across the state;
  • Providing a preliminary and final scored report to both provider agencies and DBHDD of summarized findings;
  • Providing technical assistance and training to the providers, based on the review and overall findings;
  • Analyzing, tracking, and trending the data collected in these reviews to make recommendations to providers, stakeholders and to DHBDD regarding areas that are doing well or those that could benefit from some type of performance improvement initiative

Visit the Georgia Collaborative ASO to learn more, and view publicly available Behavioral Health Quality Improvement Provider Reviews conducted by the Georgia Collaborative ASO.

Additional Resources

Annual Quality Management Reports, a combined product of DBHDD and the Georgia Collaborative ASO are publicly available.  See the links below for further information:

The Substance Abuse and Mental Health Services Administration (SAMHSA) is the agency within the U.S. Department of Health and Human Services that leads public health efforts to advance the behavioral health of the nation. SAMHSA's mission is to reduce the impact of substance abuse and mental illness on America's communities.

DBHDD participates in the National Core Indicators (NCI)™ project, a voluntary effort by public developmental disabilities agencies to measure and track their own performance.  The core indicators are standard measures used across states to assess the outcomes of services provided to individuals and families. 

The Agency for Healthcare Research and Quality (AHRQ) is the lead Federal agency charged with improving the safety and quality of America's health care system. AHRQ develops the knowledge, tools, and data needed to improve the health care system and help Americans, health care professionals, and policymakers make informed health decisions.