Provider Inquiry Management System Plus

Your Secure Gateway to DBHDD Support – Powered by Zendesk

Modern Tools. Familiar Process

The Provider Inquiry Management System (PIMS+) is DBHDD’s modern, secure platform for submitting and managing requests from DBHDD-enrolled and contracted providers, licensed facilities, interested provider or licensing applicants, and other professional stakeholders.  PIMS+ uses modern tools to provide a more streamlined and user-friendly experience while maintaining the familiar process you already know. 

To safeguard data and streamline service delivery, all access to PIMS+ now requires an account. This helps to protect your information, allows for secure document upload, progress tracking, and communications directly with our support team.

With PIMS+, you can:

  • Submit inquiries through a guided experience
  • Upload documents securely
  • Track updates in one place
  • Message directly with DBHDD support about your request

Get Started | Access the System

Returning user?

If you previously used PIMS, you will need to submit a new access request via dbhddpims.zendesk.com

New to the system? 

If this is your first time using the system, you’ll need to create an account before submitting a request. 

Already have an account? 

Log in to submit new requests, view real-time updates, and communicate with our support staff.

Articles to Reference

Need Assistance?

Our support team is available to help you at [email protected].
Please include your organization’s name and any relevant details so we can assist you faster.

Need the Office of Constituent Services?

The Office of Constituent Services serves as the liaison to individuals, families, advocates, elected officials and other stakeholders to assist with accessing community services, file a complaint or for general inquiries regarding DBHDD. Contact Constituent Services