Georgia Crisis & Access Line (GCAL) 1-800-715-4225
Georgia offers a statewide toll-free call center for consumers to access services. The call center operates 24/7 and has the capacity to screen and assess callers for intensity of service response.
- Language Assistance: Telephone interpreting services are provided to callers with limited English proficiency.
- Emergencies: Individuals determined to be in immediate danger are “warm transferred” to the local 911 service in the area where the consumer is located. Call center staff do not leave the call until they have confirmation that 911 responders are on site with the caller.
- Crisis Assistance: Individuals in need of crisis management will receive 24/7 mobile response to assess the situation, de-escalate the crisis, consult and refer with post crisis follow-up to assure linkage with recommended services.
- Routine Service Access: For consumers with less intense needs, the call center staffs are able to offer consumers choice of providers and to schedule appointments for services. Consumers are able to specify the distance they are willing to travel and the call center identifies service providers within that proximity to the individual’s zip code location.
Contacting Service Providers Directly
Consumers may choose to contact local providers directly for services. The “no wrong door” philosophy is still an important value in the Georgia system. In addition to the GCAL call center, the website contains a resource database on service providers and contact information throughout the state. Using your zip code, you can identify a provider in close proximity.
To locate a community mental health service near you, go to www.mygcal.com and enter your zip code.